These Terms and Conditions clarify The Owner’s obligations to The Renter, The Renter’s obligations to The Owner, and in the very unlikely event of any disputes, will be used as the basis for any resolution. Please read them carefully before confirming your booking.

Check-In: From 16:00 / Check-Out: By 10am

For Low Season Weekend and Mid-Week Rentals an earlier Check-In and later Check-out may be possible. Please contact us for details.

Acceptance of these Terms & Conditions binds a contract between the following two parties:

The Rental Applicant (The Renter) and The Property Manager (Sharon Backhouse)

 1. Party Members

All persons listed on the Rental Agreement or added subsequently by The Renter will be bound by the terms of this agreement. Occupancy of the property is restricted to those names listed on the Agreement or added subsequently by The Renter.   The Rental Applicant is considered to be the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period.   Information or instructions relating to this rental will be communicated to the Rental Applicant only and not to any third-party member of the Rental Group.

2. Payments

A Reservation will be confirmed by The Owner once the application has been approved and initial or full payment has been processed.   For reservations of one week or more, if the reservation is made 8 weeks or more before the rental commences, an initial rental deposit payment of [30%] of the rental fee will be due at the time of booking. If a reservation is made less than 8 weeks before the rental commences, the full rental fee must be paid at the time of booking. In the event of a reservation not being accepted by The Property Manager, all fees paid will be refunded immediately. Payments are made via bank transfer on acceptance of a booking. No reservation may commence without full payment being cleared.

Once a reservation is received and accepted by The Property Manager, The Renter is liable for payment of the balance of the rental fee 8 weeks before occupation of the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited.

3. Cancellation Policy & Changing a Booking

Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below:

– If the period of rental can be re-booked, a refund for the period re-rented or the part thereof, less a cancellation fee of £75  will be issued.

– If any part of the rental period cannot be re-booked, the Renter will forfeit all monies paid for that period.

 4. Occupancy of the Property

Regardless of the published maximum number of persons a property can accommodate, the number of guests occupying the Property is strictly limited to those named on the Rental Agreement or any subsequent amendment notified in writing to The Property Manager. The stated and agreed occupancy figure includes all persons irrespective of age, day and overnight guests.

Exceeding the number of stated and agreed persons will result in immediate eviction without refund.

 5. Condition of the Property

The Property will have been inspected prior to occupation and therefore The Renter undertakes to:

– Notify The Property Manager immediately with regard to any damage and/or maintenance issues that require attention.

– Keep the Property and all furniture, fixtures, fittings, chattels and effects in or about the Property in the same state of repair and condition as found at the commencement of the Rental.

– Where a cleaning service is provided; The Renter shall follow the departure instructions provided by The Property Manager.

6. Use of Internet Services

Where internet services are provided, there may be download restrictions and a charge may be levied if these are exceeded. It is The Renter’s responsibility to check for restrictions on an internet device before commencing any download.

 7. Pets

Pets are strictly prohibited at this property. Any evidence of pet occupation will result in immediate eviction from the property.

The Property Manager accepts no responsibility for any allergic reaction or other conditions arising from occupancy of the property. The designation of “No Pets” does not indicate there have not been pets at the property at some time.

8. Smoking

Smoking is not permitted in or around the immediate vicinity of the property. Smoking is only permitted in the garden. Please be a responsible smoker and dispose of your cigarette butts in the bin, not the garden.

9. Property  Access During Winter Months

In the extremely unlikely event that the property is inaccessible due to flooding or other natural event, we will endeavour to find you alternative accommodation, and will refund you your rental fee in full.

10.   Equipment and Facilities Provided

Equipment and facilities are provided at the discretion of The Property Manager and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential element unusable, the Property Manager does not take responsibility for replacing or refunding The Renter for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as internet, white goods, televisions, VCRs/DVDs, swimming pool.

The Renter must report any inoperative or defective equipment to The Property Manager promptly! The Property Manager will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in Altavista. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances.

 11.   Refunds

If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.

The Property Manager is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control.   Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighbouring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population.

12. Other Conditions of Booking

The Renter shall abide by these Terms and Conditions of Rental and any other instructions contained in the individual House Guide and any additional information and instructions as shall be supplied in the Property or by The Property Manager.

LIMITATIONS OF LIABILITY: The Renter represents, warrants, acknowledges and agrees with The Property Manager that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the Information provided and that he/she does so at his/her own risk and that he/she indemnifies and saves The Property Manager harmless from any personal injury, sickness or death, loss or damage, however caused, to person or property of The Renter, his/her family, or guests, before during or after the time of occupancy. Further, he/she accepts full responsibility for the use of the Property and any recreational equipment and agree to pay for any damage of said equipment, other than for normal wear and tear.